Please keep in mind that once an item leaves the INI CERAMIQUE to be shipped abroad, it is in the jurisdiction of the receiving country’s postal service and customs. Once an item is in customs it can be held by the according country for up to 45 days. INI CERAMIQUE does not have authority over the object at the time it is received by customs. Therefore, it is the buyer’s responsibility to contact the destination country’s postal service or customs to locate a package. Please check your email for a tracking number and file a claim if an item is held in customs for more than 45 days.


Tax / VAT

For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.



We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return. Please contact us at

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and in the same condition and original packaging. We do not accept returns for products that are made-to-order, or sale items.